Error code 9 can sometimes look ugly when trying to update or restore your iPhone. This indicates that an unknown error has occurred and your device cannot install the latest updates or restore previous data. Let’s see how you can resolve this error and complete the update or restore process on your iOS device.
How to fix iPhone error code 9
Update macOS and iTunes
This error code (and many others) can occur when you are running outdated versions of macOS or iTunes. Click on the Apple menu, select System Preferences, go to Software updateand check for updates.
Do the same for iTunes. Launch it App store on your Mac and click Updates to list all available updates. Install the latest version of iTunes available and check if you can update or restore your iPhone without getting error code 9.
By the way, make sure you are logged in to an administrator account. If you are using a guest account, you will not have the necessary access permissions to perform certain actions, including updating and restoring your phone.
Disable all security and privacy software
Make sure that no security or privacy program is running on your computer or iPhone. These programs can sometimes block the connection to Apple’s servers.
- On your Mac computer, launch the Activity monitor to check which apps are running on your device.
- Then go to the Process name and select the security and privacy apps you want to close. Needless to say, this includes your VPN and any apps that can mask your real IP address.
- Click on the Stop icon to close the application. Or use the Force quit option to force quit applications in place.
Use another cable and another computer
Also, try to restore your iPhone using another USB cable if you have one on hand. Maybe your current cable is damaged or defective. Connect your phone to another computer and check if you can restore the device to default settings.
Check date and time settings
If you aren’t using the correct date, time, and time zone settings for your current location, your devices may not connect to Apple’s servers. This could explain why you are getting error code 9 on your iPhone.
- Click on the Apple menu and select System Preferences.
- Then select Date and hour and click on the lock icon.
- Enter your password to unlock the settings.
- To go to the Date and hour and activate the option that says “Automatically set date and time“. To select time.apple.com from the drop-down menu.
- Then click on the Time zone and activate “Automatically set time zone using current location“.
- Additionally, go to System Preferences and select Language and region. Make sure the setting for your region is set correctly.
Enter recovery mode
As a last resort, try updating or restoring your iPhone using recovery mode. Make sure to back up your data before using this solution.
- Launch iTunes and connect your iPhone to your computer.
- Then press and release the Volume up button. Do the same with the Volume down button.
- Hold the Side button and wait for the recovery mode window to appear on the screen.
- When iTunes asks if you want to update or restore your iPhone, select Update.
- Install the latest iOS version and keep your data. Check the results. Hopefully error 9 is now history.
- If iTunes fails to update your iPhone, repeat the above steps but this time select the Restore option to restore your phone to factory settings.
There are many triggers that can potentially cause error code 9 on your iPhone. The most common include outdated versions of macOS, iTunes, and iOS, incorrect date and time settings, or security software blocking connection to Apple’s servers. Eliminate these potential triggers and see if the error is gone. Click on the comments below and let us know which solution worked for you.