Error S7336 occurs when you try to watch 4K Netflix on an external monitor connected to your MacBook. This indicates that there may be a problem with your screen. As the error message suggests, make sure your display is HDCP compliant and that you are not using AirPlay. Also, reverse the ends of the HDMI cable or try a different cable if you have one on hand. Connect the cable to another HDMI port. If the error persists, follow the troubleshooting solutions below.
How To Fix Netflix Error S7336 On MacBook
Clear Netflix data from Safari
Deleting Netflix data from Safari might help you get rid of this error.
- Go to Safari and select Preferences.
- Then click Private life and select Manage website data.
- Search for Netflix and press the Remove button.
- Force close Safari, restart your computer, and try Netflix again.
Delete IndexedDB Netflix files
Delete the database files stored by Netflix on your device.
- Quit Safari and launch Searcher.
- Hold it Option key, go to To go menu and click Library.
- Open the Safari folder in the Library folder.
- Locate and open the Data base folder.
- Double click on IndexedDB. Locate all Netflix records and delete them.
- Then empty the trash and restart Netflix. Check if you are still getting the S7336 error on 4K resolution.
Use another browser
The S7336 error often occurs after a major macOS update. Many of you may have experienced something similar in the past, including on the iMac. In other words, it looks like this error code indicates that there is a compatibility issue between the latest version of Safari or macOS and Netflix.
To quickly work around the problem, try downloading a different browser and see if you notice any improvements. If you want to stick with Safari, you can download Safari Technology Preview. This preview gives you a preview of upcoming Safari enhancements before Apple rolls them out to all users. You can also download Google Chrome or Firefox.
Try both browsers and see if you still get the S7336 error. Activate private mode and check if you notice any improvements.
Update your version of macOS and Safari
If you can play 4K Netflix on non-Safari browsers, that indicates your current version of Safari is the culprit. Therefore, be sure to install the latest updates for macOS or Safari as soon as they become available. This type of problem is usually resolved with an update.
Use DisplayPort with a DP cable
A number of users have resolved this issue by switching to a Type-C to DisplayPort adapter. So if you are using an HDMI cable, try using DisplayPort with a DisplayPort cable and a Thunderbolt 2 adapter. Check if you can watch 4K video content on Netflix using this setup.
Use an HDMI splitter
Other users have solved the problem by installing an HDMI splitter that supports 4K. These handy gadgets should fix the 4K issue as well as the S7336 error. Use the splitter to connect your Mac to your external monitor and check the results. However, keep in mind that this method may not work for all users.
Contact Apple Support
Many users have confirmed that they can play 4K Netflix from other Apple devices. It seems that the error code S7336 only occurs on Mac computers or iMac devices. If none of the above methods resolved your issue, contact Apple Support for assistance.
The Netflix error code S7336 usually occurs after installing a new version of macOS. To resolve this issue, clear Netflix data from Safari, delete Netflix database files, and update browser. If the error persists, try using a different browser. Did you successfully fix the S7336 error using this guide? Let us know in the comments below.