Mac: Microsoft Wants to Use Confidential Information


We are all concerned that tech companies could access and use our confidential and private data without our even knowing it. Well times have changed and tech giants have become more transparent about what data they collect from users and for what purpose.

However, when your Mac warns you that Microsoft wants to use confidential information stored in your keychain, you become suspicious. And me too when I first received the alert. But then I decided to dig a little deeper into this mysterious alert. This guide pretty much sums up all of my findings.

Mac Says Microsoft Wants To Use Confidential Keychain Information

Check the location of your desktop for Mac

When you’re repeatedly prompted for Keychain, Office for Mac is usually the culprit. If you continue to receive these alerts repeatedly, check the location of your office. Most likely, Office has been moved to a new location. Its default location is / Applications but maybe you (or another user) accidentally moved the Office installation folder to another location. If so, click Always allow when prompted.

Microsoft Teams wants to use your confidential information in your keychain

Remember that you can receive these alerts up to three times per app. Hit Always allow each time the dialog window appears. Your Office applications should start successfully now.

Some users had to start their computers in Safe Mode first to allow Office to access Keychain information. So, restart your Mac in Safe Mode and launch each Office app. Then, when the dialog window appears, click “Always allow“. Restart your Mac and the alerts should be part of the history now.

If the prompts persist, sign out of your Office account and restart your Mac. Log back in and check the results. If you are still receiving these alerts, continue to the next step.

Lock Keychain permissions for Office

Restoring your Keychain permissions for Office for Mac may help resolve this issue.

  1. Quit all your Office applications (Teams, Outlook, Word, Excel, PowerPoint, and OneNote).
  2. Move towards Applications and select Utilities.
  3. Launch it Access to the keychain app.
  4. Then click on the Log in keychain entry (left pane).
  5. Go to Deposit menu, and click Lock the keychain “connection”.lock macbook keychain connection
  6. Launch any Office application you want.
  7. Your Mac should ask you for permission to access the Keychain.
  8. Enter your password and sign in to your Office account.
  9. Then quit the app and relaunch it. The prompts should be suppressed now.

Empty Kind Box

A number of users reported that they fixed the issue by emptying the Kind box in Keychain Access. Removing everything related to Microsoft should stop annoying messages.

  1. Close all of your Office applications.
  2. Open Access to the keychain.
  3. Go to Log in and select all Microsoft Office elements.
  4. Then locate the Kind and delete everything from this section.access to Microsoft Office keychain
  5. Save the changes. Launch your Office applications and check if the problem persists.

Clear app cache

Deleting all those temporary files stored in the app cache folder can help you fix this problem. The cache can interfere with your current Office session.

  1. Quit Microsoft Teams.
  2. Move towards “~ / Library / Application Support / MicrosoftMicrosoft mac application support folder
  3. Select the Office application causing the alerts.
  4. Delete all the files in this folder and restart the application.

Also, if you haven’t upgraded to the latest version of macOS on your computer yet, consider updating your system.

Change your keychain password

Resetting your keychain password can help you stop annoying alerts.

  1. Launch the Keychain Access app.
  2. To select connection in the list of key rings (left pane).
  3. Hit it Edit menu and select Change the keychain “login” password.change the password for the keychain login mac
  4. Enter the current password, then enter the new password in the New Password field. Enter the same password in the Check the field.
  5. Tap OK, exit Keychain Access, and launch one of your Office apps to check the results.

Create a new user account

Creating a new user account just to be able to use your Office applications is not so convenient. However, this was the only solution that worked for some users.

  1. Go to System Preferencesand select Users and groups.
  2. Hit it Add and select the type of account you want to create.
  3. Enter the details, set a password for the new user profile and press the button Create user button.mac create a new administrator account
  4. Launch your Office apps and check if the alerts are gone.


If Office for Mac repeatedly requests keychain access, restore keychain permissions and clear the app cache. If the alerts persist, restart your Mac in Safe Mode and press the “Always allow┬╗When prompted for keychain. Another potential solution to this problem is creating a new user account. We are really curious as to which method has worked for you. Share your comments in the comments below.


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