Amazon-backed electric SUV maker Rivian is quietly making a name for itself as one of the most exciting new entrants to the electric vehicle market. Not only do its cars look great, but they also offer after-sales service that sets a new standard for the industry.
Over the past week, detectives on the Rivian Forums have spotted warranty updates for the startup EV’s vehicles, and it has indeed thrown the gauntlet at all other manufacturers with its full five-year warranty and 60,000 miles.
I’m not surprised if warranties don’t get you as hot under the collar as I do, so do.
What makes the Rivian warranty so good?
Typically, auto warranties cover two things, time or kilometers driven, whichever comes first.
It is quite common for automakers to offer a full three-year, or 36,000-mile warranty. If you cover more than 36,000 miles in three years, your warranty expires. That’s what “whichever comes first” means.
Rivian’s guarantee, however, derives a bit more from it. According to the company’s website, the full warranty covers: “The cost of all parts and labor required for any defective equipment is covered for 5 years or 60,000 miles, whichever occurs first.”
The electric vehicle manufacturer also offers a very impressive corrosion warranty. Rivian covers all body panels for eight years, with unlimited kilometers. That’s two years longer than Land Rover’s corrosion warranty.
Considering its vehicles are intended for off-road use, in dirty and wet conditions, it’s great to see.
Beyond the usual
However, because Rivian is a electric car manufacturer, it also offers a warranty on its battery, engines and transmission components.
It’s safe to say that its battery and drivetrain warranties are beyond excellence, they are the best for any electric car maker.
Rivian says he will cover all the components inside his high voltage battery, for eight years or 175,000 miles. While it’s pretty common to cover the pack for eight years, other manufacturers typically remove the coverage after 100,000 miles.
Amazon-backed boot will also cover the battery for 70% coverage or more, during that time as well. Battery degradation should therefore not be a problem. However, many other manufacturers cover up to 80% of the load. But that seems to be the one area where Rivian doesn’t beat the competition.
As for the transmission, it is also covered for eight years and 175,000 miles, whichever comes first.
Best of all though, Rivian’s warranty is very clear, understandable, and doesn’t seem to give the company much leeway to bill customers for repairs claiming it isn’t covered. by warranty.
In addition, Rivian’s warranty applies to all of its vehicles and components, unless otherwise specified.
Of course, it only makes two models at the moment, but the wording suggests it will have a warranty that will apply to all of its cars. Not like Tesla, where every vehicle has a slightly different warranty, and not all components are included.
Self-driving cars are exciting and all, but it’s the kind of simple disruption that the auto industry really needs.
Of course, we’ll have to wait until owners start submitting warranty claims to see how Rivian responds, but so far it looks good.
The robust and clear guarantee should also give potential buyers a generous help of confidence.
It’s still a little bit of a mystery to buy a new make of car that doesn’t have a history of reliability. Knowing that you have a solid warranty is great for peace of mind. If something is wrong, it’s just an inconvenience – not a financially ruining incident.
Hopefully other electric vehicle makers will follow in Rivian’s footsteps by simplifying and strengthening their warranties.
If you want more details on how Rivian’s warranty stacks up against the competition, John Goreham on Torque News made a great comparison. Check it out here.
Hope you are as excited about the guarantees as I am now.
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Published March 30, 2021 – 09:35 UTC