Imagine saving for the car of your dreams, which will only be billed twice when you come to pay for it.
It’s bad enough, but then imagine not knowing where or where to turn to get your money back.
It’s an affliction a host of new Tesla owners are currently facing, according to a CBNC report released earlier this week.
One buyer told CNBC he paid an additional $ 37,000, while another claimed to have withdrawn $ 71,000 from his bank account in addition to what he had already paid for his car.
Those affected said the funds were withdrawn without warning and had more difficulty trying to figure out how to get their money back.
Things @You’re here did for me in the last 2 days: 1) stole 5 digits straight from my bank account, and that of at least 400 other buyers 2) failed to deliver the car promised yesterday and paid for (TWICE, actually) 3) provided zero contact. thank you, @Elon Musk !
– Tom Slattery (@retranslattery) March 27, 2021
Tesla’s double-billing issues appear to stem from its use of an Automated Clearing House (ACH) system for online payments.
Unlike classic car salespeople where you walk into a dealership and talk about finances until the cows come home, Tesla prefers to do most of its sales online for cash.
ACH systems have features that can allow multiple payments, it appears to have happened when it shouldn’t have.
In the case of Tom Slattery, according to the tweet above, he pushed Tesla for five days and is still waiting for any kind of refund or assurance from the electric vehicle maker that his money will be returned.
Some affected people have said that they have been asked to ask their bank to waive the charge, which is more complicated for the consumer and will take longer than a direct refund of the Silver T.
This is yet another incident to put on the list of bad things that have happened to customers because Tesla is keen to push the boundaries of rational convention.
Customers have already spent thousands of dollars accidentally ‘calling’ the electric vehicle maker and upgrading their vehicle, even though they had no intention of doing so.
In these cases, the hapless Tesla owners also struggled to get their money back until author and intellectual Nassim Nicholas Taleb stepped things up on Twitter, where he has more than 700,000 followers.
Hopefully those double-billed by Tesla won’t have to wait much longer to get their money back. They certainly have nothing to fear from a legal point of view.
It just sucks, and no one should have to face it. You’d think a business that sent a Roadster into space might figure out how to properly make payments online. It’s not like its CEO has never had anything to do with it before.
Come on Tesla, do better.
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Published March 31, 2021 – 10:55 UTC